Refund & Delivery Policy

1. Automated Instant Delivery

All license keys are delivered automatically to your Zyrqen Account and via email as soon as our payment gateway confirms your transaction. For cryptocurrency payments (LTC / BTC), confirmation typically takes between 1 and 15 minutes depending on network block times.

2. Digital License Refund Policy

Because license keys are digital goods provisioned immediately upon payment confirmation:

• Unactivated / Undelivered Orders: If a verified payment fails to allocate a key due to stock depletion or a technical error on our server, we will either issue a replacement key immediately or provide a full refund upon request.
• Activated Licenses: Once a license key has been delivered and activated on a device, it is non-refundable.
• Hardware Changes: If you replace a hardware component during an active subscription, contact our support team for a complimentary device reset.

3. How to Request Support

Please email [email protected] with your account email address or invoice ID, and our team will respond within 24 hours.